Order Info

Please call us.  We're here to help!  Chances are good that we can accomodate your needs.

So you like to plan ahead - nice.  We're fans of customers like you!  Orders can be placed up to 2 months prior to your delivery date, and we strongly recommend doing so for large orders.

When placing orders for specific events, we recommend delivery 4 days in advance.  For example, a Saturday event should deliver the Tuesday before. This allows enough time for the flowers to fully open and a cushion for shipping delays.

Shipping delays are more common due to Covid-19. World-wide parcel shipping has increased dramatically and both the carriers and US Customs are overburdened. Additionally, there are staffing shortages.

During check-out, you will be prompted to choose your delivery date.  On your day of delivery, FedEx will delivery between 8:30 a.m. - 12:30 p.m., unless you are in a remote location. Deliveries outside metropolitan areas will deliver by 5 p.m.

If your business does not open at 8:30 a.m., please leave clear instructions on your door for the delivery driver.

All our flowers are available year-round, though with any crop, there are high and low production seasons.  To ensure availability of the specific flower you want, we recommend you place your order 2-3 weeks in advance of your delivery date.  For orders of 1,000 stems or more, orders should be placed at least 4 weeks in advance.

Because orders are processed as soon as they are received, it's difficult to change or cancel orders.  However, if your order was placed well in advance of delivery, chances are good that your order can be changed or canceled.  Please call us for immediate attention to these requests.

Shipping and Delivery

All our floral product is bulk-packed similar to other floral wholesalers.

Zero.  Zilch.  Nada.  Shipping on all orders is free.

The contiguous 48 states.

All of our product ships FedEx International Priority.  On your delivery date, expect FedEx to arrive between 8:30 - 12:30 p.m. However, if you live in a rural area that is outside FedEx's Priority Service boundaries, delivery may be in the late afternoon.

We deliver Monday - Friday.

Although FedEx has authority to leave shipments at the door, they will not leave boxes in unsecured locations.  In these instances, the driver may attempt redelivery later the same day.  Since the flowers are fresh and in need of water, we highly recommend you make arrangements to have someone receive the shipment if you cannot be available when FedEx arrives.

Please make sure your store has hours of operation clearly posted on your door.

If you are expecting a delivery and you may not be available, post a large note for the FedEx driver on the door with instructions.

We are not responsible for missed deliveries that result in delays in receiving your order.

All orders are cut and shipped fresh from our farms; no sitting in warehouses, waiting and wilting away.  Because all flowers need to be harvested first, orders require a minimum of 1 week to deliver to your door.  At checkout, you will be prompted to choose your delivery date.  The available dates are highlighted, so you can clearly see your delivery date options.

Due to COVID 19 and the increase in parcel shipping across the globe, FedEx frequently experiences shipping delays. Unfortunately, we cannot be responsible for FedEx delays. Please make sure you allow an additional 24-48 hours in your order timing to allow for shipping delays.

Flower Care

The first thing you need to do is rehydrate them.  Prepare a bucket of clean, lukewarm water.  Carefully unpack your bunches, remove the plastic wrap, and clip off the rubber bands that are binding the stems together.  Cut 1-2 centimeters off the bottom of each stem and then place the bunch in the bucket of water.  Be sure the water level is below the leaf line.  Allow the bunches to soak for 4-24 hours.  After this initial hydration period, finish unpacking the bunches by carefully removing the corrugated that is holding each bunch together.  Separate each stem and remove any undesired lower leaves.  Re-cut the bottom of the stem and place in a fresh, clean, bucket of water.  Your stems are ready for arranging.

Flowers die from bacteria that grows in the water and is then absorbed into the stem.  The best thing you can do is change the water, and the vase, every day.  This will severely limit bacteria uptake and keep your flowers looking gorgeous.

Probably not.  As with any farm-fresh produce, you may receive some unusable stems that need to be discarded.  A good rule of thumb is 1 in 24 stems is not usable.

How to File A Claim

If your flowers were damaged in shipment or something just doesn't seem right, please call us within 24 hours of delivery.  Keep in mind that rehydration will do wonderful things for your flowers.  After just a few hours soaking, your stems will take on a whole new vibrancy.

To file a claim, please see HOW DO I FILE A CLAIM.

To file a claim, please email us at Help@petaljet.com with:

Order number

Brief description of issue and number of stems that you are claiming

3 photos of the issue

Please include your a phone number where we can reach you.  Claims should be filed within 24 hours of delivery. We will not accept any claims that are submitted after 72 hours.

Additional Information

In the event of bad weather, FedEx will make every effort to deliver on your delivery date but delivery will most likely occur in the afternoon.  In some instances, delivery may occur the following business day.

Unfortunately, there is not much that can be done if your order sat outside in poor weather conditions.  These may include extreme heat, extreme cold, and rain.  On poor weather days, you should make arrangements for someone to receive your order if you cannot be available when FedEx delivers.

Our farms are located in Ecuador.  With intense sunlight, fertile volcanic soil, and high growing altitudes, Ecuador is unmatched in its ability to grow exceptional flowers year-round.